Smiles
Smiles is a day nursery in Billingham for children aged 0 to 10, with 65 registered places. Ofsted, 5 December 2023: Good overall; safeguarding is effective.
The Hereford, Hereford Terrace, Billingham, TS23 4AA
Key facts
- Type
- Day nursery (Full day care) (Ofsted childcare register, as at 30 June 2026)
- Ages
- 0 to 10 (Ofsted childcare register, as at 30 June 2026)
- Registered places
- 65 (Ofsted childcare register, as at 30 June 2026)
- Children on roll
- 81 (Ofsted report, inspection on 5 December 2023, published 15 January 2024)
- Funded early education
- Yes, the report says it provides funded early education (Ofsted report, inspection on 5 December 2023, published 15 January 2024)
- Staff
- The nursery employs 16 members of childcare staff. Fourteen staff members hold appropriate early years qualifications at level 3 and above. (Ofsted report, inspection on 5 December 2023, published 15 January 2024)
- Registered
- 24 October 2016 (Ofsted childcare register, as at 30 June 2026)
Opening hours
The nursery opens Monday to Friday, 51 weeks of the year, from 7am to 6pm.
Source: Ofsted report, inspection on 5 December 2023, published 15 January 2024
Who runs it
Smiles is run by Smiles North East Ltd (Ofsted register).
Latest inspection
- Overall: Good
- Personal development: Good
- Quality of education: Good
- Behaviour and attitudes: Good
- Leadership and management: Good
- Safeguarding is effective
Source: Ofsted, inspection on 5 December 2023, report published 15 January 2024. Contains public sector information licensed under the Open Government Licence v3.0.
What is it like to attend this early years setting?
Children benefit from an interesting curriculum and show enjoyment in their learning. Staff listen to children and plan experiences based on their interests as well as their stages of development. This helps them to stay engaged and excited to learn for long periods of time. Babies thoroughly enjoy sensory play with ice and foam. Staff support them to touch the different textures and offer praise when they participate. Toddlers show good levels of concentration as they use tweezers to put the 'baubles' on their tree. Older children are keen to use small brushes to paint over the snowflake patterns and demonstrate good fine motor skills.
The manager and staff team provide a warm, nurturing environment for children and their families. Children develop strong bonds with staff and show they feel secure in the nursery. They seek reassurance from their key person and sit close to them during activities. A key strength of the nursery is the way staff help children to become aware of their own community and the wider world. Since the COVID-19 pandemic, the manager has identified gaps in some children's language, and personal, social and emotional skills. Overall, staff focus their teaching in these areas of children's learning.
What does the early years setting do well and what does it need to do better?
- Staff focus the curriculum to broaden children's experiences and provide them with real-life experiences. For instance, children enjoy lots of trips into the community to the library and local town. Older children went to the local airport and enjoyed a visit from the fire officers. Staff promote children's awareness of different celebrations, such as Remembrance Day, and take part in fund-raising events. There is a strong sense of community in the nursery and partnerships with parents are good.
- Staff in the pre-school room focus on developing children's communication and language skills using specific focused groups. Children are keen to join in and staff encourage them to use describing words as they take objects from the bag. Staff use assessments to monitor the progress of children and this has had a positive impact so far. Gaps in this area of children's development are closing.
- However, some staff have not yet accessed training to support their understanding of how to support language development. For instance, staff do not consistently model single words to babies during planned activities. In addition, other staff use incorrect language when talking to children, such as 'doggy', and ask closed questions which do not encourage children to extend their sentences.
- Staff promote children's early mathematical development and encourage them to enjoy stories from an early age. Children show excitement to use the lending library and take books home to read with their families. Young children show awareness of size as they point out big, small and medium-sized animals. Older children share their knowledge of more complex shapes as they chat to staff during activities.
- Children with special educational needs and/or disabilities (SEND), are supported effectively by staff in the nursery. They know them exceptionally well and ensure their teaching focuses on working towards their individual goals. Staff work in partnership with other professionals to promote continuity of learning.
- Children's behaviour is very positive. Staff are good role models and consistently model good manners. Older children remember the rules for their group activities and tell staff how they need to have 'good listening'. They concentrate well and for extended lengths of time. Staff praise young children for being kind and help them to build resilience by encouraging them to keep trying to develop their skills.
- Staff focus on developing children's good health and independence from an early age. Young children wash their hands and begin to use the toilet independently. Staff promote children's oral health and encourage children to brush their teeth each day in the nursery. Although children benefit from outdoor play each day, staff do not consistently promote their learning in all areas of the curriculum.
- The manager is caring, approachable and experienced. Staff say they feel valued here and there is a good focus on their well-being. They access training which helps them to develop skills and benefit from regular, robust supervisions.
- The manager and staff team work hard to make continual improvements to the nursery and maintain strong partnerships with parents. Parents say they are very happy with the care their children receive and the progress they make.
What the setting must and should do next
The provider should:
- help all staff to focus their teaching on developing children's communication and language skills, so this is consistently embedded in the nursery
- enhance the curriculum outdoors so children who prefer to learn here are consistently challenged.
Ofsted's words, from the report on the inspection on 5 December 2023 (report published 15 January 2024). Read the full report on the Ofsted website. Contains public sector information licensed under the Open Government Licence v3.0.
Inspection history
Ofsted grades before November 2025 (England)
Inspections before November 2025 gave one overall grade on a four-point scale: Outstanding, Good, Requires improvement, Inadequate. Ofsted also graded the quality of education, behaviour and attitudes, personal development, and leadership and management, and said whether safeguarding was effective.
Settings keep their last grade until Ofsted visits again, so many nurseries still show a grade from this older scale.
Source: Ofsted reports
Funded childcare hours in England
All 3 and 4 year olds in England can get 15 hours of free childcare a week, for 38 weeks of the year.
Working parents of children aged 9 months to 4 years old can get 30 hours of free childcare a week for 38 weeks of the year (Free Childcare for Working Parents), if they meet the earnings rules. You confirm your details every 3 months.
Some 2 year olds can get 15 hours a week when the family gets certain kinds of extra support.
The hours are used at a registered provider that offers them, so ask each nursery how it offers the funded hours.
Source: GOV.UK: Free Childcare for Working Parents, check if you're eligible · GOV.UK: Free childcare and education for 2 to 4 year olds (checked 31 October 2026)
Other nurseries nearby
- Cheeky Monkees Day Nursery - Day nursery, Billingham TS23 1BL, ages 1 to 11, 98 places, 0.5 milesOfsted, 4 June 2024: Good overall; safeguarding is effective
- Piglets Playgroup - Pre-school, Billingham TS23 2PR, ages 0 to 4, 32 places, 0.6 milesOfsted, 15 February 2023: Outstanding overall; safeguarding is effective
- Tummyticklers - Day nursery, Billingham TS23 1HG, ages 0 to 10, 50 places, 0.7 milesOfsted, 30 August 2023: Good overall; safeguarding is effective
- New Life Day Care - Day nursery, Billingham TS23 3EQ, ages 0 to 11, 90 places, 1.0 milesOfsted, 31 May 2022: Outstanding overall; safeguarding is effective
- Forest Friends Childcare - Day nursery, Billingham TS23 3HB, ages 0 to 4, 60 places, 1.2 milesOfsted, 2 November 2023: Outstanding overall; safeguarding is effective
Schools nearby
- St John the Evangelist Catholic Primary School - Primary, 0.2 miles
- Billingham South Community Primary School - Primary, 0.4 miles
- Pentland Primary School - Primary, 0.5 miles
- Roseberry Primary School - Primary, 0.6 miles
- St Michael's Catholic Academy - Secondary, 0.9 miles