Happy Hours @ Penkhull
Happy Hours @ Penkhull is a day nursery in Stoke-on-trent for children aged 3 to 12, with 70 registered places. Ofsted report card, 28 July 2026: Expected standard in 4 areas; safeguarding standards met.
The Willows Primary School, Greatbatch Avenue, Stoke-on-trent, ST4 7JY
Happy Hours @ Penkhull is at The Willows Primary School.
Key facts
- Type
- Day nursery (Full day care) (Ofsted childcare register, as at 30 June 2026)
- Ages
- 3 to 12 (Ofsted childcare register, as at 30 June 2026)
- Registered places
- 70 (Ofsted childcare register, as at 30 June 2026)
- Registered
- 13 March 2025 (Ofsted childcare register, as at 30 June 2026)
Opening hours
Monday,Tuesday,Wednesday,Thursday,Friday : 07:30 - 09:00,Monday,Tuesday,Wednesday,Thursday,Friday : 15:00 - 18:00,Monday,Tuesday,Wednesday,Thursday,Friday : 07:30 - 18:00
Source: Ofsted report, inspection on 28 July 2026
Who runs it
Happy Hours @ Penkhull is run by Happy Hours Childcare Services LTD (Ofsted register).
Latest inspection
- Inclusion: Expected standard
- Behaviour, attitudes and establishing routines: Expected standard
- Children's welfare and wellbeing: Expected standard
- Leadership and governance: Expected standard
- Safeguarding standards met
Source: Ofsted, inspection on 28 July 2026. Contains public sector information licensed under the Open Government Licence v3.0.
What it's like to be a child at this setting
Children arrive happily and quickly settle into the club, where they are warmly welcomed by staff who know them well. They confidently choose from the different indoor spaces and later enjoy being outdoors. They spend enjoyable time with their friends playing board games, exploring sand and water, drawing with chalk and taking part in energetic play. Outdoors, children engage well as they scoop, pour and experiment with sand and water alongside their friends. They enjoy it when staff join in their play, encouraging children to talk about what they are doing, share their ideas and work together as they explore. Children enjoy creative experiences, such as making dream catchers, alongside opportunities for imaginative play and designing with construction resources. They develop their confidence and independence as they make choices about how they spend their time. Children clearly enjoy attending. Parents and carers say they look forward to coming to the club.
Children develop positive friendships across the wide age range attending the provision. Older children naturally include younger children in their play and conversations. Staff provide gentle reminders and clear boundaries to help everyone play together respectfully. Children understand these expectations well. They respect staff and immediately respond to calm reminders, allowing their play to continue positively. Children are encouraged to talk about their thoughts and experiences. They confidently join conversations about topics that are meaningful to them, such as homelessness within their local community.
Children benefit from staff, who understand their individual personalities, interests and needs. Staff use what they know about children to help them settle, build confidence and support friendships. Children that need additional support benefit from the identified strategies that staff have put in place in line with their unique needs, this helps them have positive experiences at the club. Children can choose from spaces where they can access quieter activities or regulate their emotions, when needed, helping them feel secure and included.
What Ofsted found in each area
Inclusion: Expected standard
Leaders have established generally inclusive practice that helps children feel welcome and valued. They work closely with the school to share information and implement consistent strategies, helping to provide continuity for children attending both provisions. Before children start, leaders gather detailed information about their interests, health needs, family circumstances and any additional support they require. This enables staff to understand children's individual strengths and identify any barriers to their engagement or wellbeing from the outset. Staff typically use this knowledge to adapt their approach to meet children's individual needs. For example, they use basic sign language to support communication with children when required.
Staff use their clear knowledge of children's interests and personalities to help them settle quickly and participate fully in club life. Leaders maintain an accurate overview of children's individual needs and work alongside parents and the school to ensure appropriate support remains in place as children's needs change.
Leaders are beginning to explore how available funding can be accessed and used more effectively. However, they have not yet fully considered how funding opportunities can be used to make a demonstrable difference to the experiences and opportunities available for disadvantaged children.
Behaviour, attitudes and establishing routines: Expected standard
Leaders have established a calm and respectful culture, where children understand the club's expectations for behaviour. Leaders typically recognise the needs of the children attending and understand that some children require additional support to manage their emotions and behaviour. They have identified spaces where children can choose to go to regulate their emotions, helping them return to play successfully alongside their peers. Staff know children well, understand their individual triggers and use positive relationships to support children to regulate their behaviour successfully.
Leaders generally use flexible routines to respond to children's needs, adapting the environment or introducing active play when children benefit from a change of activity. For example, they use whole-group games in the hall, such as cooperative team games, before children transition into the outdoors. They provide children with opportunities to play together, develop positive relationships and enjoy being physically active. However, staff are not consistently alert to some occasions, where children have lower levels of engagement. They do not always adapt their interactions promptly enough to maximise children's involvement in activities.
Leaders typically monitor attendance effectively through robust registration systems and follow up unexplained absences promptly. They work with parents and the school to ensure children's whereabouts are known.
Children's welfare and wellbeing: Expected standard
Leaders have established generally effective procedures to promote children's health and safety. This includes effective arrangements for recording accidents, monitoring injuries on arrival and responding appropriately, when children become unwell. Leaders ensure children's individual health needs are clearly recorded and known by staff. Staff understand the procedures for administering medication safely, when this is required. This helps ensure children with individual health needs are fully included and can participate safely in the daily routines and experiences offered by the club. Staff are trained in first aid so they know how to respond appropriately if a child becomes ill or is injured.
Leaders generally encourage children to develop healthy lifestyles. They provide children with low-sugar breakfast and fresh drinking water is always available. Children can independently refill their own water bottles throughout the day. Leaders adapt routines during hot weather. They make effective use of shaded outdoor areas, ensure children have access to sun protection and encourage them to drink regularly.
Children typically benefit from warm and trusting relationships with staff. They confidently invite staff into their play, seek reassurance, when needed, and know that adults will listen and respond to them. These positive relationships help children feel secure, valued and confident throughout their time at the club.
Leadership and governance: Expected standard
Leaders have a general understanding of the club's strengths and the needs of the children and families who attend. They understand the local community well and have adapted the provision to meet children's needs. Leaders work closely with the school, creating a joined-up approach that provides consistency for children.
Leaders typically support staff to develop their knowledge through regular training and professional discussions. Recent professional learning has focused on strengthening staff's understanding of supporting children with special educational needs and/or disabilities (SEND). Leaders' action plan includes a continued focus on developing staff's specialist skills to extend their knowledge in supporting children with SEND. However, leaders' monitoring of staff practice is not yet sufficiently precise to identify all aspects of staff interactions that can be enhanced further.
Staff report that they feel supported and leaders consider staff wellbeing, when organising the provision and day-to-day routines. For example, to support staff workload during the school holidays when they operate an extended day, they vary staff roles and responsibilities.
Leaders have established effective partnerships with parents and carers. They share information about weekly themes and activities in advance, so parents can plan ahead. Leaders communicate promptly about accidents and day-to-day information through the online app. Parents value this communication and speak positively about the care and experiences their children receive.
What the setting must and should do next
The provider should:
- Leaders should strengthen the monitoring of staff practice to identify where staff interactions can be enhanced further to help enhance children's involvement in activities.
- Leaders should explore how available funding can be accessed and used to make a demonstrable difference to the experiences and opportunities available for all children.
Ofsted's words, from the report on the inspection on 28 July 2026. Read the full report on the Ofsted website. Contains public sector information licensed under the Open Government Licence v3.0.
Ofsted report cards (England, from November 2025)
Since 10 November 2025 Ofsted has graded nurseries and pre-schools on a report card. There is no single overall grade. Instead, each of six areas gets one of five grades: Exceptional, Strong standard, Expected standard, Needs attention, Urgent improvement.
The six areas are inclusion; curriculum and teaching; achievement; behaviour, attitudes and establishing routines; children's welfare and wellbeing; leadership and governance. Safeguarding is judged on its own, as met or not met.
Expected standard means the setting does what Ofsted expects of every setting. Strong standard and Exceptional are above that; Needs attention and Urgent improvement mean Ofsted found things the setting has to put right.
Source: Ofsted reports
Funded childcare hours in England
All 3 and 4 year olds in England can get 15 hours of free childcare a week, for 38 weeks of the year.
Working parents of children aged 9 months to 4 years old can get 30 hours of free childcare a week for 38 weeks of the year (Free Childcare for Working Parents), if they meet the earnings rules. You confirm your details every 3 months.
Some 2 year olds can get 15 hours a week when the family gets certain kinds of extra support.
The hours are used at a registered provider that offers them, so ask each nursery how it offers the funded hours.
Source: GOV.UK: Free Childcare for Working Parents, check if you're eligible · GOV.UK: Free childcare and education for 2 to 4 year olds (checked 31 October 2026)
Other nurseries nearby
- Little Potters Nursery - Day nursery, Stoke-On-Trent ST4 5DE, ages 0 to 4, 76 places, 0.2 milesOfsted, 19 November 2024: Good overall; safeguarding is effective
- New Beginnings At Penkhull - Day nursery, Stoke-on-Trent ST4 7EZ, ages 1 to 4, 12 places, 0.2 milesOfsted report card, 6 March 2026: Expected standard in 5 areas, Needs attention in 1 area; safeguarding standards met
- Hillside Day Nursery - Day nursery, Stoke-On-Trent ST4 1NQ, ages 1 to 11, 80 places, 0.3 milesOfsted, 28 March 2022: Good overall; safeguarding is effective
- Sapphire-Minton Nursery - Day nursery, Stoke-on-trent ST4 7QE, 48 places, 0.4 miles
- The Orange Tree Day Nursery @ Stoke - Day nursery, Stoke-On-Trent ST4 7LT, ages 0 to 5, 65 places, 0.4 milesOfsted, 8 July 2025: Good overall; safeguarding is effective
Schools nearby
- The Willows Primary School - Primary, under 0.1 miles
- Thistley Hough Academy - Secondary, 0.4 miles
- St Thomas Aquinas Catholic Primary School - Primary, 0.5 miles
- Stoke Minster CofE Primary Academy - Primary, 0.7 miles
- St John's CofE (A) Primary School - Primary, 0.7 miles